Desktop Administrator
Job Details
Oklahoma City Office - Oklahoma City, OK
Bachelor's Degree
Information Technology
Description

POSITION PURPOSE

Provide day-to-day support to the organization’s end user desktop computers, printers, phones, mobile devices, and software. This position interfaces directly with internal customers and various departments, troubleshooting user issues to resolution. Other areas of responsibility include but are not limited to assisting other IT departments with various tasks, providing Time and Attendance support to external customers as needed, and support of Audio/Visual equipment such as projectors and sound systems.

 

RESPONSIBILITIES

Desktop Administration

  • Provide support for Windows workstations, various peripherals, and VOIP phones
  • Perform hardware and software installation, upgrades and configuration
  • Adhere to company procedures for hardware/software requests and installs
  • Provide problem diagnosis and resolution for hardware and software problems
  • Install all peripheral components such as printers, scanners, phones and disk drives
  • Answer inbound technical support calls and emails
  • Provide telephone, in-person, and remote support to end-users
  • Coordinate activities with other departments as needed
  • Support corporate owned mobile devices
  • Troubleshooting of LAN/WAN connectivity issues
  • Provide accurate and timely logging of problems
  • Escalate issues as needed
  • Work with vendor, software provider, and manufacturer support as needed
  • Monitor ticketing system and complete tickets in a timely manner
  • Image new and existing desktop systems
  • Maintain proper inventory of  corporate assets
  • Provide updates, status information, and completion information to manager and/or users as needed
  • Support corporate audio/visual equipment
  • Travel between remote sites to perform assigned duties

Documentation:

  • Documents specific duties, activities, problems solved and issues resolved
  • Assists in the documentation of the network as it relates to Desktop Administration
  • Provides and updates training documentation

Miscellaneous:

  • Attends meetings and serves on committees, as requested
  • Performs additional duties and assignments as requested
  • Must be very security conscious and do all it takes to avoid sensitive data falling into wrong hands.
  • Ability to effectively handle stress, pressures, and challenges.
Qualifications

Education/Certification:

Bachelor Degree Required

  • High School graduate required

 

Experience Required:

  • Years of Desktop Administration   

 

Knowledge of:

  • Computer, network operations and maintenance
  • LAN/WANs
  • Microsoft Windows XP/7/10 Operating Systems

 

Skills and Abilities:

  • Evaluate critical systems, prioritize workflow and determine solutions
  • Excellent written and verbal communication skills
  • Interpret and apply laws, regulations and policies
  • Provide technical assistance for computer problems
  • Read and understand technical manuals
  • Work for extended time at keyboard/terminal
  • Maintain effective working relationships with supervisor and coworkers
  • Work flexible hours, including weekends and evenings

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee may occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

 

WORK ENVIRONMENT AND ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

No hazardous or significantly unpleasant conditions.  (Such as in a typical office).

The noise level in the work environment is usually moderate.

 

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.

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