Education/Certification:
- Bachelor’s Degree, or in lieu of Bachelor’s degree, 4 years of experience in a client service focused role or 1 year of continuous current employment within Paycom.
PREFERRED QUALIFICATIONS
Experience:
- Stable work history
- Some experience troubleshooting more routine/standard client accounts/inquiries utilizing problem-solving and analytical skills under moderate supervision
- Basic professional customer service experience
- Knowledge of basic auditing and reconciliation
- Experience as a user of the Paycom system
- Experience utilizing excel for imports and exports of data with ability to perform moderately complex tasks, such as working with large data sets, pivot tables and completing formulas.
Skills/Abilities:
- Technically savvy with the ability to instruct clients on the use of Paycom products
- Comfortable with high volume inbound and outbound calls and using persuasion and influence to drive outcomes.
- Strong relationship building ability
- Professional communication through phone, email, and in person
- Strong listening skills and ability to apply empathy.
- Computer skills in Windows and MS office and the ability to easily learn new applications.
- Ability to work within a team to initiate solutions and to assist team members in meeting performance goals.
- Adapt and thrive in a fast-paced, changing environment
- Self-motivated to complete assigned tasks and projects on time
- Ability to maintain organization of multiple tasks and projects
- Strong attention to detail
- Ability to maintain professional communication during all client interactions
- Perpetual learner
- Willingness to work overtime and additional hours outside normal shift. Working some weekends will be required to meet team and department goals.
COMPETENCIES
- Ensures Accountability: Holds self and others accountable to meet commitments.
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
- Decision Quality: Makes good and timely decisions that keep the organization moving forward.
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Plans & Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
- Collaborates: Builds partnership and works collaboratively with others to meet shared objectives.
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of difference audiences.
- Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity.
- Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
- Situational Adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc